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SAP인증 C_BOSUP_90시험은 인기있는 IT자격증을 취득하는데 필요한 국제적으로 인정받는 시험과목입니다. SAP인증 C_BOSUP_90시험을 패스하려면 ITExamDump의SAP인증 C_BOSUP_90덤프로 시험준비공부를 하는게 제일 좋은 방법입니다. ITExamDump덤프는 IT전문가들이 최선을 다해 연구해낸 멋진 작품입니다. SAP인증 C_BOSUP_90덤프구매후 업데이트될시 업데이트버전을 무료서비스료 제공해드립니다.
ITExamDump는 IT업계에서 유명한 IT인증자격증 공부자료를 제공해드리는 사이트입니다. 이는ITExamDump 의 IT전문가가 오랜 시간동안 IT인증시험을 연구한 끝에 시험대비자료로 딱 좋은 덤프를 제작한 결과입니다. SAP인증 C_BOSUP_90덤프는 수많은 덤프중의 한과목입니다. 다른 덤프들과 같이SAP인증 C_BOSUP_90덤프 적중율과 패스율은 100% 보장해드립니다. SAP인증 C_BOSUP_90시험에 도전하려는 분들은ITExamDump 의SAP인증 C_BOSUP_90덤프로 시험을 준비할것이죠?
시험 번호/코드: C_BOSUP_90
시험 이름: SAP (SAP Certified Support Associate - Incident Management with SAP BusinessObjects)
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Q&A: 80 문항
업데이트: 2013-10-10
현재 경쟁울이 심한IT시대에,SAP C_BOSUP_90자격증 취득만으로 이 경쟁이 심한 사회에서 자신만의위치를 보장할수 있고 더욱이는 한층업된 삶을 누릴수 있을수도 있습니다. 우리ITExamDump 에서 여러분은SAP C_BOSUP_90관련 학습지도서를 얻을 수 있습니다. 우리ITExamDump는 IT업계엘리트 한 강사들이 퍼펙트한SAP C_BOSUP_90문제집을 만들어서 제공합니다. 우리가 제공하는SAP C_BOSUP_90문제와 답으로 여러분은 한번에 성공적으로 시험을 패스 하실수 있습니다. 중요한것 저희 문제집을 선택함으로 여러분의 시간도 절약해드리고 무엇보다도 많은 근심없이 심플하게 시험을 패스하여 좋다는 점입니다.
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NO.1 What is the recommended way to progress a message that is difficult to clarify?
A. Escalate the message immediately to a more senior support consultant.
B. Ask the client to provide screenshots and request information point by point.
C. Change the message status to Customer Action and tell the client that you cannot do much until more
information is provided.
D. Force the client to close the message and open a new one that is clearer.
Answer: B
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NO.2 You receive a customer message where several issues are reported.
What will be your next step?
A. Ask the customer to create one message per issue.
B. Ask your colleagues for processing this message.
C. Solve all issues in the message, because it is beneficial for customers to report several issues in one
message.
D. Start message processing without contacting the customer.
Answer: A
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NO.3 What does Mission-Critical Support within SAP Enterprise Support include? (Choose two)
A. Ramp-up support
B. Robust Service Level Agreements (SLA)
C. 7 x 24 root cause analysis
D. SAP system backup
Answer: B,C
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NO.4 If you want to add an SAP or non-SAP system to your landscape, which transaction do you need to
run?
A. SOLMAN_WORKCENTER
B. MSY_SETUP
C. SMSY_SETUP
D. SMSY
Answer: D
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NO.5 What does priority in incident management mean?
A. It is an attribute of the customer's system.
B. It is an attribute that characterizes the urgency of an issue.
C. It is an attribute of the Service Desk.
D. It defines the importance of the customer for SAP.
Answer: B
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NO.6 What characterizes On the Job Enablement sessions?
A. They are workshops coordinated by the Partner Services Adviser (PSA).
B. They are open workshops.
C. They are not available to Channel partners.
D. They are chargeable add-ons.
Answer: A
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NO.7 What is the characteristic of a system when defined as a subset of the installation in SAP systems.?
(Choose two)
A. A system corresponds to production, test AND development environment.
B. A system is identified using a system ID.
C. One system can be a child to multiple installations.
D. A system corresponds to either production, test OR development environment.
Answer: B,D
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NO.8 What type of reports can be produced with SAP EarlyWatch Alert?
A. Reports exclusively with graphics
B. Reports with animations
C. Reports with or without graphics
D. Reports exclusively without graphics
Answer: C
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NO.9 What can the processor use in the Service Desk for message processing? (Choose two)
A. CRM_DNO_MONITOR transaction within SAP GUI
B. Transaction INCMAN
C. Business Process Monitoring Work Center
D. Incident Management Work Center
Answer: A,D
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NO.10 The customer has an error that can be reproduced on their system.
How do you proceed to investigate this issue?
A. The customer is no longer entitled to support since they have caused a fault in the system.
B. Ask the customer to use a different system since this installation is experiencing issues.
C. Ask the customer to document the workflow step by step so that you can attempt to reproduce the
issue on your internal system.
D. The customer's system has the fault therefore you only need to use their system for further
investigation and testing.
Answer: C
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NO.11 What is Product Support Hierarchy in SAP environment? (Choose two)
A. It is an instrument in organization and reporting within Product Support.
B. It defines the maintenance pricing level.
C. It is a view on the Application Component Hierarchy.
D. It is part of the Service Level Agreement.
Answer: A,C
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NO.12 What is the Software Developer Network (SDN)?
A. The Software Developer Network (SDN) is a portal containing information about code strategy for third
party products.
B. The Software Developer Network (SDN) is a portal containing robust and complete information about
the underlying code of the SAP Product suite.
C. The Software Developer Network (SDN) is a portal containing robust and complete collection of
content and collaboration dedicated to SAP technology.
D. The Software Developer Network (SDN) is a tool that is available only to the SAP developer team to
brainstorm solutions for code level issues.
Answer: C
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NO.13 How can you find the Root Cause Analysis within SAP Solution Manager?
A. Use the appropriate work center transaction code.
B. Fill in the search box with keyword Root Cause Analysis.
C. Open a new application with default settings.
D. Use the left side menu.
Answer: A
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NO.14 As an SAP partner you have implemented SAP Solution Manager.
Which of the following statements reflects the requirements with regards to SAP Solution Manager
installation on the customer site?
A. Customers do not require their own SAP Solution Manager installation.
B. Customers require their own installation of SAP Solution Manager.
C. Customers and partner need to have SAP Solution Manager clustered.
D. Customers need to install SAP Solution Manager and the partner needs to connect to it.
Answer: A
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NO.15 What is SAP EarlyWatch Check?
A. It is a fully automatically generated report.
B. It is a document that customers follow to check their platform.
C. It is a service delivered onsite.
D. It is a service delivered remotely.
Answer: D
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